Welcome to OpenCart support

For your convenience and in order to help you directly with your problem, you need to create a support request from our support department. A representative will try to help you quickly (usually within 24 to 72 hours, that is 1 to 3 business days).


Important Schedule Update:
Our company as well as our technicians are available for answers and assistance only during the following working hours:
From 11:00 am until 18:00 pm (GMT + 2) (Greece time) and from Monday to Friday (closed weekends, national holidays and public holidays)

For any support outside of our company's working hours, there will be a charge EUR 48 + VAT for each working hour consumed with your request. The minimum charge is 1 working hour (48 euros + VAT).
Our company payment accounts are available online on our website by clicking here: https://www.opencartgreece.gr/τρόποι-πληρωμής/

Please do not create a duplicate request with the same content because the system will block you as spam and you will not get your problem or question answered to any of your requests.

Check your ticket's status: here.

Also please note:
  • We may have already answered your request to our wiki here: https://wiki.botonakis.com/
  • We may have already responded to your request through the pages of our website at: https://www.opencartgreece.gr/
  • Your request may need more processing time than the average, so its response comes after 3 business days.
  • If you have a monthly support package, then our answer comes in a priority order for you. You can see our support packages and what they include by clicking here: Support packages with the month

Thank you for your preference for so many years (since 2012).
We are here for you and we always strive for the best of your business.

the Custom Services Limited team
OpenCart Greece & OpenCart London

Thank you